The man is a bad listener and loves to monologue. I've also had to wait two hours just to meet with him.
He's a really nice guy but ive had to wait for over 2 hours to talk to him in the past...
Hugo is by far the best councilor ever. Whenever I have a problem he can solve it. He is pretty busy, that is true. He does what needs to be done though. Great man. Very helpful. (ebay-like rating: A++++++++++). Hugo: you rock!
Generally a good guy, but beware during college application time.