I think she is alright. She has a dry personality which comes across as cold. All people have different personalities or in some cases, "No personality" which is fine so long as they do their job well. Also I think its unfair to say shes horrible. We must try to understand why a person comes across as cold. Maybe she was an only child growing up. Maybe she is an unloved woman in an unhappy marriage. Maybe small talk eliminates meaningful conversation. Millions of guesses as to why.
I don't think there's anything wrong with her. I just think she needs to get to know more students individually.
Ferraro is pretty cool, but I wish she'd give more individual care to students and placed more value on Academics and less on Athletics.